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How do I exchange an item?

Something not right with your order?

We’ll happily accept exchanges up to 30 days after purchase. 

Exchanging an item is simple - just follow these 2 easy steps!

1. Place the original item(s) (with tags attached) along with the original order confirmation email in a mail bag. Please include a note with the reason for return on the invoice (this can be written under the order information). 

2. Mail to:
Aqueo Import 
Online returns
PO Box 186
Minto NSW 2566

We recommend Registered Post and saving the tracking number as Havaianas is not accountable for missing items. Don’t forget, return mail costs are the responsibility of the customer.

Once your item is returned and the item(s) have been assessed, we’ll email you a replacement code within 5 business days of receipt.

Still unsure? Find out more about our Returns Policy here.